FREQUENTLY ASKED QUESTIONS
Find the answers to some commonly asked questions received by our customer service team.
1. How can I place an order?
There are 3 easy ways to shop with Aids for Daily Living:
• Shop online – Use your preferred device (mobile, tablet or PC). If you need a hand with how to order, contact our friendly customer service team who can guide you through the process
• Phone us on 1300 311 568
• Mail us at:
Aids For Daily Living
Locked Bag 7000
Central Coast MC
2. What are your postage rates?
We charge a flat rate of $9.90, no matter how many items you order, or the weight.
3. How long will it take to receive my order?
Every effort is made to despatch your order as quickly as possible, but we ask to please allow up to 21 days for delivery. Your order will be packed with the utmost care to ensure that it reaches you in perfect condition.
You will also receive tracking information.
4. What is your return policy?
Our 3-month money back guarantee is without compromise. If for any reason you wish to return any item, for whatever reason, all you need to do is post it back to us. We will promptly process your exchange or refund; the choice is yours.
When sending your order back, be sure to fill out and include the return slip that was included on the footer of your order delivery advice. If you no longer have this, don’t worry! Just slip a note in the parcel with your name, address, customer number and a brief explanation of what you are returning and why and we will make sure it gets processed.
Please send all returns to:
Aids for Daily Living Returns
PO Box 106
If for any reason you believe you may have received a faulty item, please contact our customer service using the contact page on this website.
5. I placed an online order and have changed my mind. Can I cancel my order?
Unfortunately, we are unable to cancel online orders as they are sent directly to our warehouse for processing and delivery.
When your order arrives, please follow the instructions on your return slip and send the item that you no longer require back to us, and we will arrange a refund. Please contact our customer service team if you need any help returning your item.
6. What if I have a question about my order?
Our friendly customer service staff are here to make your shopping experience with Aids for Daily Living an enjoyable one. If you have any queries regarding your order or need additional product information, contact us using our contact page and we will be delighted to help. We can be reached anytime Monday to Friday between 8:30am and 4:30pm AEST.
7. How does promo code work?
Throughout the year we advertise different coupons, offers and promotions. They might offer discounts on a particular item, category or the whole website.
Coupons are redeemable online and are applied to your shopping cart and in the website's checkout. Once applied the discount will apply to your order summary.
However, there are limitations on the use of these coupons:
• Coupons are intended for single use only, unless otherwise stated.
• Each coupon is not redeemable with any other coupon. Coupons cannot be combined with other coupons.
• Coupons are not redeemable for cash.
• If your coupon has a minimum purchase requirement, taxes, shipping and handling, and other charges do not apply towards the minimum purchase amount.
• Each coupon is valid for a limited time only and expires on the date specified in the offer.
• A coupon cannot be applied to orders after they have been placed and paid for.
• Coupons are valid while stocks last.
• Aids for Daily Living reserves the right to refuse a coupon where the validity or the coupon cannot be established.
8.What forms of payments do you accept?
We accept the following major cards: Visa and MasterCard. You can choose to pay using PayPal which has the feature of being able to pay directly from your bank account. No debit or credit card required. We do not accept American Express or Diners directly, however if your checkout using PayPal, these cards are accepted.
If you receive our catalogue you can pay by filling in your order form and credit card details or sending us a cheque with your order form.
Also, we incorporated AfterPay for online shopping which gives you instalments.
For orders sent by mail:
Do not send cash. Payment by cheque, money order or credit card is the safest form of payment. Aids for Daily Living does not accept liability or responsibility for cash sent through the post.
9. How do I receive an Aids for Daily Living catalogue?
To join our mailing list and enjoy hassle-free shopping with Aids For Daily Living, simply fill out your details here, send them off and your request will be processed promptly. You can expect to receive the next catalogue issue in the mail.
10. Do you ship outside Australia?
No. Aids for Daily Living only supplies product within Australia. If you are interested in becoming a distributor we have Wholesale and Business to Business Partnerships.
11. Are the prices on your website inclusive of GST?
Yes, all the products you see are inclusive of GST if applicable. Some health care items are eligible to be GST free, if that is the case, no GST is applied to this item’s display price.
12. I receive an email from you, how did you get my details?
We contact customers that have either purchased from us or have expressed an interest in receiving emails from Aids for Daily Living.
You may have signed up to receive our online newsletter, written your email address on a mail order form or opted in to our emails via a third party on behalf of Aids for Daily Living.
13. Is Aids for Daily Living a safe site to use?
Your information is secure, private and safe with Aids for Daily Living.
We use the latest in internet security on our website. This includes the use of 128-bit key encryption and TLS 1.2.
If you are still worried about giving out your credit card details online we also accept payment via PayPal. As well as being the world's most trusted form of payment, you also have the option to deposit money into your PayPal account straight from your bank account, no credit card required!
How do you know your information is secure?
There are two easy ways of telling if a site is secure. Firstly, you will notice on our site that when you head to the checkout, the prefix on the web address changes from HTTP to HTTPS. This may seem like a small change but is an indication that the site you are using is secure.
The second way to ensure the website you are using is safe is to check for little padlock or key symbol, this is often in the browser or address bar but can also sometimes be on the bottom of the screen. This is another indication that you are using a secure website.
I don’t see the padlock icon, is it still safe?
Every Internet browser is unique, whether you use Internet Explorer, Google Chrome, Firefox or Safari; they all function a little differently. They can even change a lot from version to version depending when you last updated it. The padlock could be in several different locations, and some browsers do not show it at all. So long as the page you are using is HTTPS, it should be secure.